FAQ

Everything you ever wanted to know about the Plum experience can be found right here.

General

What is Plum? How is it different?

Plum is the first appliance to fully automate the preserving and serving of wine - just as the winemaker intended. Simply drop in any 750ml bottle of wine with any closure, and Plum takes care of the rest - automatically identifying the wine, setting the perfect serving temperature, cooling each bottle individually, and extracting the wine one glass at a time. Plum uses a motorized needle that lasts 300 bottles per chamber to pierce the foil and closure so the wine stays fresh, and you can enjoy your wine collection on your terms.

A beautiful touchscreen displays the labels, giving you a taste or a glass at a touch.

Plum's argon canisters preserve over 200 bottles of wine.

How does Plum work?

Plum's fully automated system photographs the wine label and sends it to a cloud database powered by Vivino that detects the winery, wine, vintage, region, and varietal.
Plum's solid state cooling begins chilling your wine to its ideal serving temperature. Our patent-pending double-cored needle then pierces the foil and closure, and pressurizes the bottle with argon gas automatically. Plum's custom-designed argon gas system holds more than 200 wine bottles worth of preservation. The system employs the same stainless steel tubing used in winemaking, delivering wine directly from the bottle and into your glass, and keeping the wine preserved for up to 90 days.

How long does Plum preserve wine?

Plum preserves your wine for up to 90 days.

Is Plum really preserving my wine?

When we first started this business, we began asking winemakers and experts how to even measure oxidation in wine once it's been opened. Interestingly, we got different (and incomplete) answers from most of the folks we spoke with. The majority of preservation science in the wine industry is focused on what happens between harvest and bottling. We were interested in understanding EXACTLY what happens AFTER the wine is bottled. So we went to one of the World's leading experts in preservation, ETS Laboratories in Napa Valley, and started our own research in parallel.

Ultimately, we decided there are four main indicators you need to test for to be comprehensive about the impact of preservation: Dissolved Oxygen (DO), Acetaldehyde (start of acetic acid process), phenolics (the color change - the same browning you see when you slice an apple and leave it on the counter), and Sulfur Dioxide (SO2).

In parallel, we use wine experts to do taste testing to keep all the chemical testing honest.

Ultimately, we think that by piercing the closure and never removing the needle, using ultra high purity argon, stainless steel tubing, and electronic solenoids to prevent oxygen from entering the system you get the best possible preservation. And luckily, the testing agrees.

What wine bottles work with Plum?

Plum works with any standard 750ml bottle of wine with any closure - including natural cork, engineered cork, artificial cork, and even metal screw caps. We don't work with glass closures.

Plum supports bottles up to 3.5" in diameter, and between 10-13" in length. That means it works with more than 98% of commercially available wine.

What are the dimensions of Plum?

Plum is 15" wide, 16.9" high, 20.5" deep and weighs 50 pounds. Plum is compact enough to fit on standard kitchen countertops and nest underneath your upper cabinets.

How does Plum identify my wine?

Plum's integrated cameras instantly detect every bottle added, photograph the label and send it to a cloud database of more than six million wines. The accuracy is more than 95%, but you can always adjust any of your wine details through the integrated touchscreen.

Can I use champagne or sparkling wine with Plum?

Plum only works with still wine.

Can I fly with the Plum argon canisters?

We love that you want to bring your Plum with you everywhere. Argon is a safe, inert gas. However, due to the pressure in the canister, Plum canisters are prohibited from air travel. We mail your Plum to you via ground shipping in accordance with US law.

Does Plum work with unfiltered wine?

Yes, Plum will work with unfiltered wines. Plum stores the wine bottles at a 55 degree angle so sediment naturally collects in the shoulder instead of in your glass.

Plum will keep 80-90% of the sediment in the bottle. Our needle is large enough that for any sediment that does make it to the needle will pass through without clogging.

Ordering

Where can I get Plum?

You can pre-order Plum directly from our website.

What comes with Plum?

In the box is your Plum appliance, the three-pronged power cord, the getting started guide, a filled argon canister and Plum's cleaning solution.

How much does Plum cost?

Plum is available for $1499. Wine lovers or those that want to be the ultimate host and have four varietals on tap, can purchase two Plums for $2799.

What is Plum's payment policy?

Plum collects full payment at the time of your order.

We are adding a free hand-blown Zalto Denk'Art Burgundy glass to our pre-orders as a thank you. The glass will ship at the time you place your order.

What methods of payment does Plum accept?

Plum accepts most major credit cards: Visa, MasterCard, American Express, and Discover.

What is Plum's return policy?

Plum may be returned within 30 days of delivery for a full refund.

Is there a warranty?

Plum is designed and built to the highest quality, durability and innovation.  Plum offers a one year limited warranty that covers defects in materials, workmanship and labor for Plum. Plum's warranty period is one year from the date of delivery.

The following is not covered by this warranty:

  • Abuse or misuse of Plum
  • Usage not in accordance with Plum's product instructions
  • Disassembling or tampering with Plum
  • Problems caused by third party accessories, parts, or components
How do I modify or cancel my order?

For order changes or cancellations, please email support@plum.wine. All modifications or cancellations must be received prior to shipping.

Shipping

When will Plum ship?

Plum will start shipping the first pre-orders Fall 2017.

For a limited time as our gift to you, a Zalto Burgundy Denk'Art glass will ship at the time of your order.

Sign up for our emails to receive the latest updates on Plum's ship date.

If I live outside the US, can I still order Plum?

At this time, Plum only ships within the continental United States.

If you are interested in Plum outside the US, please sign up for our mailing list and we will notify you when the option becomes available.

What are shipping costs?

A flat rate of $30 for each Plum shipped.

Can I expedite shipping?

Plum can only be shipped ground due to the included argon canister.

Usage

How do I setup Plum?

Plum is easy to setup. Once you take it out of the box, just plug it in, and follow the guide on the touchscreen. You'll be enjoying wine in minutes!

Can I customize the varietal serving temperature?

Yes, you can customize the preferred temperature for each varietal through Plum's touchscreen. You can also change the temperature for an individual bottle when you add it to your Plum.

Can I remove a bottle before it's fully consumed?

It is strongly recommended that you leave each bottle in your Plum until it is empty. This is because Plum uses a special needle that works with any type of closure and enables faster pouring of each glass. This needle will leave a small hole in the cork or screw cap, so if you remove a bottle that still has wine you should consume it within 24 hours depending on the varietal.  Should you remove a bottle that still contains wine, it is possible that wine will leak upon removal as the contents are under pressure.

If you wish to remove a bottle that still has wine in it, touch the Settings button, then touch the GENERAL button, then touch the REMOVE BOTTLES button and select the wine you wish to remove. Please note that if the bottle is pressurized, a small amount of wine may escape during removal. Please wipe down the bottle tray after removal.

The system will automatically prompt you to replace an empty bottle.

 

Our goal was not to build a device for people that are taking a one ounce pour of an '82 Mouton and trying to lay it back down. Our goal was to build a device you would use every day. Something beautiful enough to put on your kitchen counter or display in your living room, and be able to have the perfect glass: preserved and at the perfect temperature at a touch.

How long does it take to chill my bottle?

Chilling time depends on the temperature the bottle is starting at, and what temperature it needs to go to. Generally speaking, most bottles reach their ideal serving temperature within 90 minutes.

Can I use Plum in my office?

Plum is only intended for use at home and should not be used in a commercial environment.

How long does the argon canister last?

Plum's argon canister was designed to provide preservation for more than 200 bottles, so the average user only needs to replace the argon every 18 months.

Argon refills will be available for order directly at www.plum.wine or at select retailers, for less than $0.02 per glass ($29).

Can I use an alternative argon canister with Plum?

Plum uses a special argon canister so you don't need to refill often, and we ship your Plum with a full canister. Each canister lasts for over 200 bottles of wine, is fully recyclable, and refills are less than $0.02 per glass.

With Plum, you can focus on enjoying your collection, not swapping argon canisters.

How do I replace my argon?

You won't need to refill the argon canister until you consume 200+ bottles through your Plum, but you will be able to order argon refills and additional argon canisters from our website and select retailers after we start shipping.
Argon canisters are re-usable, and Plum makes it easy for you to swap your empty canisters.

Argon refills will only cost $29, less than $0.02 per glass served.

How much do argon refills cost?

Plum comes with a full argon canister, and refills only cost $29, less than $0.02 per glass served.

How do I clean Plum?

Plum has a built-in cleaning cycle. Your Plum knows when it needs cleaning, and will notify you to add the included cleaning bottle. It only takes a few minutes for your Plum to clean itself so it's ready to enjoy.

How does Plum connect to the Internet?

Plum has built-in WiFi and works with b/g/n 2.4GHz networks. Plum also has a built-in Ethernet port.

Do I need to connect Plum to the internet?

No, your Plum will preserve and chill without internet. Plum uses the internet to automatically identify your wine and provide rich content from the Cloud. We recommend connecting to the internet for the optimal Plum experience.

What are the requirements for the Plum web application?

Plum's web application is built for modern browsers. It works on most PC's, tablets and phones running the latest version of Chrome, Safari, Firefox, or Internet Explorer.

What if a needle breaks?

Plum’s needles are made to withstand every day use. Each needle will last for more than 300 bottles of wine, so average users should only need to change the needle every few years.

Plum offers replacement needles that are easy for you to change and will be available at www.plum.wine once we start shipping Plums.

What is Plum's power consumption?

Plum is a very power-efficient device. Plum only uses a 300 watt power supply, and the typical load is minimal. Plum's motors only run when bottles are tapping and un-tapping.

When both units are actively cooling to temperature, it's approximately 120 watts. When Plum is not actively cooling, it only uses around 20 watts. The average load is less than 60 watts.

Have other questions or feedback for us?

We love to hear from fellow wine lovers! Please send us a note at support@plum.wine with your questions.